Terms and conditions

Panza End-User License Agreement

Last Updated: 01-06-2026

This End-User License Agreement (“Agreement”) is between the business or individual accepting this Agreement (“Merchant”, “you”, or “your”) and Logiciels Panza Inc. (“Panza”, “Developer”, “App Provider”, “we”, “our”, or “us”).

This Agreement governs your use of the Panza software application and the services it provides (collectively, the “App”), including all associated documentation, proprietary information, and intellectual property.

By clicking “Accept”, installing, accessing, downloading, copying, or otherwise using the App, you agree to be bound by this Agreement. If you do not agree to these terms, you must not install, access, download, copy, or use the App.

1. The App

1.1 App Functionality

The App provides inventory management, product management, reporting, and related point-of-sale business management functions designed to assist merchants in operating their businesses through the Clover platform.

1.2 License Grant

Panza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term of this Agreement to use the App solely for your internal business purposes.

You may not:

distribute, lease, rent, sublicense, transfer, or sell the App;
modify, reverse engineer, decompile, or attempt to derive the source code of the App;
create derivative works based upon the App;
benchmark or copy the App except as expressly permitted by law.

This license does not grant any rights to Panza’s trademarks, service marks, logos, trade names, or other intellectual property except as expressly provided herein.

All rights not expressly granted to you are reserved by Panza.

1.3 Updates and Maintenance

The App may automatically update from time to time. Certain updates may be required to continue using the App.

Panza may perform maintenance, upgrades, or modifications that may temporarily interrupt the availability of the App.

You are solely responsible for obtaining and maintaining the equipment, software, and Internet connectivity required to access and use the App.

2. Term

This Agreement begins when you first install, access, download, copy, or use the App and continues until terminated in accordance with this Agreement (“Term”).

3. Suspension and Termination

3.1 Suspension or Termination by Panza

Panza may suspend or terminate your access to the App immediately if:

you violate this Agreement;
your use of the App may harm Panza’s reputation or intellectual property rights;
Panza’s access to third-party services necessary for the App is suspended or terminated;
your use exceeds normal and reasonable usage levels;
you become insolvent or subject to bankruptcy proceedings;
you use the App for fraudulent, unlawful, or unauthorized purposes.

3.2 Termination by Merchant

You may terminate this Agreement at any time by discontinuing use of the App and providing notice to Panza.

Termination does not affect any rights or obligations accrued prior to termination.

4. Confidentiality, Data, and Ideas

4.1 Confidential Information

Neither party shall disclose the other party’s non-public business information, including but not limited to technical information, customer information, operational information, strategic information, or financial information (“Confidential Information”).

Confidential Information does not include information that:

becomes publicly available through no fault of the receiving party;
was lawfully known prior to disclosure;
was independently developed without use of Confidential Information;
is received from a third party without confidentiality obligations.

Both parties shall implement reasonable safeguards to protect Confidential Information.

4.2 Permitted Disclosures

Confidential Information may only be disclosed:

to employees, contractors, or representatives who require access to perform obligations under this Agreement;
as required by law, court order, or governmental request.

4.3 Data Usage

Panza may use information collected through the App:

to provide and support the App;
to maintain and improve the App;
for research and development purposes;
in anonymized and aggregated form.

Information collected through the App is governed by Panza’s Privacy Policy available at:

4.4 Feedback and Ideas

You may provide suggestions, comments, feedback, or ideas relating to the App (“Ideas”).

By submitting Ideas, you agree that:

the Ideas are not confidential;
Panza may use, modify, disclose, and incorporate the Ideas without restriction;
you are not entitled to compensation for any use of the Ideas.

5. Account

You may be required to create an account to access certain App features.

You agree to:

provide accurate information;
maintain current account information;
protect the confidentiality of your credentials;
notify Panza of any unauthorized access or security incident.

You are responsible for all activities conducted through your account.

You are also responsible for maintaining backups and ensuring the accuracy and completeness of your data.

6. Risk Allocation

6.1 Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE”.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PANZA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, ACCURACY, AND UNINTERRUPTED OPERATION.

Panza is not responsible for issues arising from interactions between the App and third-party software, services, or systems.

6.2 Indemnification

You agree to defend, indemnify, and hold harmless Panza, its directors, officers, employees, affiliates, and agents from and against any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

your use or misuse of the App;
your violation of this Agreement;
your violation of applicable laws or regulations.

6.3 Exclusion of Certain Damages

To the maximum extent permitted by law, Panza shall not be liable for:

lost profits;
lost revenues;
lost business opportunities;
indirect, incidental, consequential, special, exemplary, or punitive damages.

6.4 Limitation of Liability

To the maximum extent permitted by law, Panza’s aggregate liability arising from this Agreement shall not exceed one hundred Canadian dollars (CAD $100).

7. Communications

You authorize Panza to communicate with you electronically using the contact information associated with your account, including by email or through the App.

You are responsible for any fees charged by your telecommunications provider in connection with such communications.

8. Compliance with Privacy Laws

Panza will process Merchant Data and Personal Information solely for the purpose of providing the App and performing its obligations under this Agreement.

Panza will not collect, retain, use, or disclose Merchant Data except as permitted by applicable privacy and data protection laws and as described in the Privacy Policy.

9. General

9.1 Authority

You represent and warrant that you have the authority to enter into this Agreement on behalf of the Merchant.

9.2 Changes to this Agreement

Panza may modify this Agreement from time to time.

Notice of modifications may be provided through the App, by email, on our website, or by other electronic means.

Continued use of the App after modifications become effective constitutes acceptance of the revised Agreement.

9.3 Compliance with Laws

Each party shall comply with all applicable laws and regulations relating to its performance under this Agreement.

You shall not use the App to store, transmit, or distribute unlawful, defamatory, malicious, infringing, or harmful content.

9.4 Governing Law

This Agreement shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

Any dispute arising out of or relating to this Agreement shall be submitted to the exclusive jurisdiction of the courts of the Judicial District of Montreal, Province of Quebec.

9.5 Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the App and supersedes all prior discussions, understandings, or agreements relating to its subject matter.

10. Data Subject Rights and Assistance with Requests

10.1 Compliance with Privacy Laws
App Provider will only process Merchant Data and Personal Information on behalf of, and as a Service Provider of, the Merchant, and not collect, retain, use, or disclose that data for any purpose other than to perform the App Provider’s obligations under this Agreement, as permitted under the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable privacy and data protection laws (collectively, “Privacy Laws”).

10.2 Data Subject Requests
App Provider will make available to Merchant, in a manner consistent with the functionality of the Service and App Provider’s role as a Service Provider of Personal Information of data subjects, the ability to fulfill data subject requests to exercise their rights under Privacy Laws, including but not limited to:

The right to access Personal Information.
The right to correct inaccurate or incomplete Personal Information.
The right to delete Personal Information.
The right to opt out of the sale or sharing of Personal Information (where applicable).
The right to restrict or object to processing of Personal Information (where applicable).

10.3 Assistance with Requests
App Provider will, to the extent required by Privacy Laws, assist Merchant in responding to data subject requests by:

Providing Merchant with the capability to access, correct, or delete Personal Information collected or processed through the App.
Implementing technical and organizational measures to support Merchant’s obligations to respond to data subject requests, including requests submitted under the CCPA or GDPR.
Notifying Merchant without undue delay if App Provider receives a direct request from a data subject to exercise their rights under Privacy Laws.

10.4 No Sale of Personal Information
In no event will App Provider “sell” (as defined by Privacy Laws) or “share” (as defined by the CCPA) any Personal Information collected, processed, or stored through the App.

10.5 Merchant Responsibilities
Merchant remains responsible for:

Responding to data subject requests in compliance with Privacy Laws.
Providing App Provider with sufficient information to identify and locate the Personal Information requested by the data subject.
Ensuring that data subject requests are lawful and valid under applicable Privacy Laws.

Contact Information

Logiciels Panza Inc.

Website: https://panza.ca

Email: info@panza.ca

Address: 4340 rue Joliette, Montreal, Qc, Canada. H1X 3L5